Convenient spot with its own parking lot right here. 🚗

clean hotel, newly remodelled choice for rest. well managed and hospitable staff, free wake up service and ironing. quiet location for our visit to lake kleptuza around 10-15 minutes walk from the property.

Staff were genuinely professional and competent!

The breakfast was delicious with really good quality, savoury food.

The location in a very scenic area was great and unbeatable. There were a market and little stores nearby. The restaurant was large with a good choice of food for the halfboard. I had excellent dishes.

Swimming pool not open for an early morning swim or late evening swim

Nice, quiet hotel with good services. Friendly personnel with who was difficult to ommunicate because only a few of them could speak Englisch.

Quite far from the city center which was good as well (very quiet hotel)

The hotel was ideal and fairly clean, overlooked the river. Perfect service, as the staff were very good. - the location was peaceful, just a short stroll away from Lake Kleptuza.

Excellent value,all the staff very friendly including the cleaning ladies,spa services excellent, nothing was too much trouble for anyone, the manager was especially helpful would recommend most highly. Thanks to everyone who made our holiday very enjoyable, entertainment at night was also very good.

A clean, modern hotel with natural Spa.

No currency exchange at the hotel and only few options around the hotel . Few of the rooms were not so confortable,wifi access at the reception only

Friendly staff, amazing kids entertainers, child-friendly pool, great location for hiking, delicious food, comfortable and clean rooms.

Everything was spot on.

It was very relaxing, staff was friendly, the restaurant food was excellent and different than what you find traditionally around Bulgaria which was a refreshing change, (nice cuts of meat, very tender and cooked in different and interesting ways, delicious). There were lots of elegantly dressed waiters and service was excellent. This was a pleasant surprise. You really felt like you were getting something special.

The steam room was broken, I was disappointed about that. Steam rooms are my favorite. Also the slippery tile makes me incredibly nervous around the pool. But I know this is the material they use all over Bulgaria in spas and around pools. Nothing in the U.S. is constructed using a slippery substance like tile in a wet place; it would be a hay day for law suits. I'm not a sue-happy type, but the danger of slipping makes me truly nervous every time I walk on it with wet feet. I saw one man slip by the pool. I think there should be some non-skid tread or thick rubber matting in the walk areas around the pool and especially leading up to the saunas. The water pools there and I nearly slipped there several times. It's dangerous.

The only negative thing I can say about the hotel is that the staff don't speak English or any other language except Bulgarian. Anyway I am greatly satisfied by the Restaurant Staff!

The area around the hotel was beautiful and there were some nice activities nearby to enjoy. The view from the balcony was amazing, overlooking the mountains. , the breakfast was satisfactory, with a wide variety of options to choose from.

The rooms were quite old, with worn-out furniture and dirty walls. The spa facilities were overcrowded and not as relaxing as we had hoped.

Food was good and spa/ pools/ gym lovely/ gardens nice

A bit far from town and remote

Very good entertainement in the dinning room at night.Life music in English, Russian, Bulgarian,,, Super! Good quality of food, good choice breakfast, dinner.

It's a 4 * hotels under international standing! Very slow and poor room service. Booked a studio flat for 4 adults: 1 bedroom (for 2) , 1 sitting room with sofa bed(for 2). Upon arrival: not sufficient articles for 4 users. Missing beauty-bathroom set, bar with one kettle but no mugs. Sofa bed too hard. We asked extra blankets, duvets... took 4 hours to the rooms service to bring us the missing elements. Very kind staff but unfortunately not very efficient. Difficult communication due to the fact that few speak English.. More a Bulgarian hotel for Bulgarian guest.